Get In Touch

Want to get in contact with us?

Telephone 1300 INTERNET
1300 4683 7638
Send a Message Click to send a Message
Live Chat Start Live Chat
National Relay & Interpreting Service

If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us

The National Relay Service contact number is 133 677

Call 133 677

The number for the Translating & Interpreting Service is 131 450

Call 131 450
Telephone
1300 INTERNET
1300 4683 7638
Send a Message
Click to send a Message
Live Chat
Start Live Chat
National Relay & Interpreting Service

If you have a disability or do not have English as your first language, the Australian Government provides services to assist in understanding & communicating with us

The National Relay Service contact number is 133 677

Call 133 677

The number for the Translating & Interpreting Service is 131 450

Call 131 450
Head Office Internet-1 Pty Ltd (ACN 622 042 317)
185 Elizabeth Street, SYDNEY NSW 2000 Australia
Opening Hours
Monday – Friday 8am – 10pm
Saturday – Sunday 9am – 6pm
Head Office
Internet-1 Pty Ltd (ACN 622 042 317)
185 Elizabeth Street, SYDNEY NSW 2000 Australia
Opening Hours
Monday – Friday 8am – 10pm
Saturday – Sunday 9am – 6pm

Getting Connected

Want to sign up for a new service or talk to someone about our products?
See our Getting Connected team contact info below

Getting Connected Phone Number 1300 2 CONNECT
1300 2266 6328 Call Sales
Getting Connected Phone Number
1300 2 CONNECT
1300 2266 6328 Call Sales
Contact the Getting Connected Team Click to send a Message
Live Chat Chat Live to the Getting Connected Team
Opening Hours
Monday – Friday 8am – 10pm
Saturday – Sunday 9am – 6pm
Contact the Getting Connected Team
Click to send a Message
Chat Live to the Getting Connected Team
Opening Hours
Monday – Friday 8am – 10pm
Saturday – Sunday 9am – 6pm

Support and Customer Service

Need help with configuring your modem or do you have a billing enquiry?
Contact Support or Customer Service team below.

Support

Help with:-
  • Connection issues – including slow internet or drop-outs
  • Modem configuration
  • General technical question
Support Phone Number 1800 2 HELP YOU
1800 2435 7968 Call Support
Contact Support Click to send a Message
After Hours Faults 1300 017 994
Fax 1300 017 993
Support Hours
(AEST)

8:30am to 6:00pm AEST
Monday to Friday
(closed national public holidays)

Support Phone Number
1800 2 HELP YOU
1800 2435 7968 Call Support
Contact Support
Click to send a Message
After Hours Faults
1300 017 994
Fax
1300 017 993
Support Hours
(AEST)

8:30am to 6:00pm AEST
Monday to Friday
(closed national public holidays)

Customer Service

Help with:-
  • Billing enquiries
  • Changing your plan
  • Moving address
  • Installation updates
Customer Service Phone Number 1800 2 HELP YOU
1800 2435 7968 Call Customer Service
Contact Customer Service Click to send a Message
Fax 1300 017 993
Service Hours
(AEST)

8:30am to 6:00pm AEST
Monday to Friday
(closed national public holidays)

Customer Service Phone Number
1800 2 HELP YOU
1800 2435 7968 Call Customer Service
Contact Customer Service
Click to send a Message
Fax
1300 017 993
Service Hours
(AEST)

8:30am to 6:00pm AEST
Monday to Friday
(closed national public holidays)

Complaint Form

If you have any concerns about any of our products or services,
please do not hesitate to send us a message.

Please do not use this message form for Support or Technical help.
Support & Technical help is available above.

Internet-1® is determined to maintain a high standard of technical support and customer service. If you believe you have not received the standard of service we aspire to, you have the right to make a complaint.

A complaint means an expression of dissatisfaction made to us in relation to our products or the complaints handling process itself, where you expect a resolution. Contacting us to request technical support or to report a service issue is not necessarily a complaint. Where it’s not clear to us, we will ask you to confirm that you wish to make a complaint.

In dealing with your complaint, we will treat you with fairness and courtesy. Internet-1® believes that this Complaint Handling Process is the most effective and quickest way to resolve issues and we will use our best efforts to resolve your complaint efficiently in accordance with this process.

Complaint Form

If you have not done so, in the first instance, you should contact our Customer Service using the following methods (during operating hours):-

Mail: P.O. Box 222, South Melbourne, VIC, 3205

Why Internet-1® ?

Getting connected shouldn’t be hard.

Simple Plans

At Internet-1®, we like to keep things simple. And that’s why we provide easy to understand plans to help you connect to Australia’s NBN. There’s no tricky add-ons, no sneaky bundles, just quick and affordable NBN.
SIMPLE!

Customer Service

We pride ourselves in offering an outstanding level of Customer Service & Technical Support. We guarantee that your experience will be efficient, stress-free and aimed at a quick resolution of the issue.
WE GUARANTEE IT!

The Secret Sauce

Behind the Internet-1® service is a network directly connected to the data centres and cities of the most popular internet destinations including Facebook, Google, YouTube, Netflix, Microsoft, Apple and many other services.
THAT’S OUR SECRET SAUCE!