Documents & Forms List
- Our Customer Terms – Consolidated
- General Terms & Conditions
- Product Terms & Conditions
- Fair Use Policy
- Internet Acceptable Use Policy
- Complaint Handling Policy
- Customer Service Guarantee
- Financial Hardship Policy
- Critical Information Summary – NBN Home Plans
- Key Facts Sheet
- Regulatory Compliance Statement
At Internet-1®, we like to keep things simple. And that’s why we provide easy to understand plans to help you connect to Australia’s NBN. There’s no tricky add-ons, no sneaky bundles, just quick and affordable NBN.
We pride ourselves in offering an outstanding level of Customer Service & Technical Support. We guarantee that your experience will be efficient, stress-free and aimed at a quick resolution of the issue.
WE GUARANTEE IT!
The Secret Sauce
Behind the Internet-1® service is a network directly connected to the data centres and cities of the most popular internet destinations including Facebook, Google, YouTube, Netflix, Microsoft, Apple and many other services.
THAT’S OUR SECRET SAUCE!